Delay Repaid

Delay Repaid is a service that lets you submit your delay repay claim in seconds.
Share your ticket and details in the form below and your Delay Repay claim will be processed on your behalf.

All paper tickets supported. If uploading e-tickets please display the QR code or the booking reference number, and the price of the ticket. Alternatively, you can share a screenshot of the booking receipt showing the booking reference number and price of the ticket.

Privacy Policy Price List Terms and Conditions© 2023 Delay Repaid. All Rights Reserved.

Your delay claim was successful. Please enter your card number, name on the card, and expiry date below and the payment will be made to you shortly.

• Back

Price List1. DefinitionsOur Price List should be read in conjunction with our Terms, where you will find all the defined terms used in our Price List.2. Free servicesDelay Repaid does not charge anything for its delivery of Information Service, and unsuccessful Justice as a Service.3. Service FeeIf Delay Repaid is successful in providing Justice as a Service and the Customer receives Delay Repay Compensation, Delay Repaid is entitled to its Service Fee, which will be deducted from Delay Repay Compensation.For all Claims, the Service Fee is 10% of the received Delay Repay Compensation, including applicable VAT. A minimum of £2.50 and a maxim of £15.00 will be charged based on this fee.4. Customers from Travel Agencies and other Corporate AgreementsIf you have entered into an Agreement with Delay Repaid via a travel agency or another corporate agreement, the fee structure, payout options, currency conversion and similar might be different depending on the specific level of services provided and individual terms agreed upon. However, in no event will the combined total of the Service Fee that applies to you exceed the total of the Service Fee as described above.Updated: Jan 31, 2023.Version 1.00

• Back

• Back

Terms And Conditions1 DefinitionsIn these terms and conditions (the “Terms”), the defined terms below shall have the following meaning:1. “Agreement”: an agreement between a Customer and Delay Repaid for delivery of Justice as a Service.2. “Delay Repaid”: Delay Repaid England, a company incorporated in England with its registered office at WeWork London Palace 11-13, Holborn, England.3. “National Rail Conditions of Travel”: section 32 to 33.5 of the National Rail Conditions of Travel 2022 which establishes the rules on monetary compensation, damages, or refund to passengers in the event of overbooked, delayed, cancelled, or otherwise disrupted train journeys.4. “Claim Form”: the online web form, which when submitted the Customer and Delay Repaid agree that Delay Repaid shall become the owner of the Claim and has the authority to collect and receive payments from the relevant Train Company.5. “Claim”: any claim against a Train Company for monetary compensation, damages, or refund under the National Rail Conditions of Travel or a Train Company’s goodwill compensation.6. “Customer(s)”: person(s) that has accepted these Terms. May also be referred to as “Client” on some documents.7. “Delay Repay Compensation”: the total amount of money paid by a Train Company in relation to a Claim as compensation, refund, damages, settlement, a gesture of goodwill, or otherwise, to the Customer or Delay Repaid after the Customer has accepted these Terms.8. “Information Service”: is Delay Repaid’s provision of train journey information, Train Company information, station information, other travel-related information, information about train passenger rights, and consumer protection laws. The information will be specifically relevant to the Customer’s travels and of a more generic context, such as the ranking of stations or Train Companies, or news about changes in train passenger rights. The information will be delivered through electronic communication, including email, or Delay Repaid controlled websites.
9. “Justice as a Service”: is Delay Repaid’s pursuit of a Claim, including, if necessary, Legal Action.10. “Price List”: appendix attached to this Terms specifying accepted currencies, methods of payment and all fees charged by Delay Repaid.2 Agreement1. After the Customer has accepted these Terms, Delay Repaid agrees to deliver and the Client agrees to receive the Information Service.2. After the Customer has accepted these Terms and submitted the Claim Form, the Agreement shall be in place, and the Customer agrees to receive Justice as a Service and Delay Repaid agrees to deliver Justice as a Service.3. By entering into an Agreement with Delay Repaid, the Customer affirms that they are authorised and have the legal capacity to enter into the Agreement on their own behalf and, where applicable, on behalf of their fellow passengers.4. By submitting the Claim Form, the Customer affirms that they are authorised and have the legal capacity to submit the Claim Form on their behalf and, where applicable, on behalf of their minor fellow passengers.5. The Customer acknowledges that Delay Repaid only seeks Delay Repay Compensation. The Customer agrees that Delay Repaid will not accept travel vouchers and/or other services as Delay Repay Compensation and that such an offer from the Train Company will be considered a refusal of payment unless Delay Repaid determines that the likelihood of a more favourable outcome for the Customer is low and under the circumstances, it would be the best choice to accept such offer.6. The Customer affirms that the Claim has not been assigned to third parties and no legal dispute is pending or expected between the Customer and the Train Company in the same matter.
7. After submitting the Claim Form, the Customer may not assign the Claim to any other party as the legal title to the claim has been assigned to Delay Repaid. Any existing engagements or assignments, if any, must be cancelled before submitting the Claim Form. For the avoidance of doubt, if the Customer has submitted a Claim Form, the Customer can withdraw the authority given by giving written notice to Delay Repaid. This withdrawal does not affect the Agreement itself.8. After submitting the Claim Form, the Customer shall be obliged to cease negotiations with the Train Company concerned and direct any contact made by the Train Company to Delay Repaid to ensure that Delay Repaid achieves the best result possible.3 Description of Justice as a Service1. Delay Repaid asserts the Customer’s Claim for Delay Repay Compensation from the operating Train Company based on the National Rail Conditions of Travel or the Train Companies Delay Repay scheme laid out in their Passenger’s Charter to the Customer’s particular travel.2. Train journey data and information may be submitted to Delay Repaid via the website, email, other electronic or software solutions supported by Delay Repaid, or phone.3. To pursue the Claim successfully, Delay Repaid needs the Customer’s submitted Claim Form, which they can send to Delay Repaid via the online web form.. On receiving a Customer’s submitted Claim Form, Delay Repaid prepares a payment request and sends it to the operating Train Company without unreasonable delay and handles all further correspondence. For this part of Justice as a Service, if Delay Repay Compensation is paid, Delay Repaid charges its Service Fee (see Price List).4. The Customer acknowledges that it is the sole decision of Delay Repaid to accept any settlement offer since the Customer has assigned the Claim to Delay Repaid.5. Delay Repaid may pursue the Claim in the Customer’s name with the assigned Claim.4 Fees and Payments1. Delay Repaid provides Information Service free of charge.2. Delay Repaid provides Justice as a Service free of charge unless Delay Repaid is successful in collecting Delay Repay Compensation (“no win no fee”). \
If Delay Repaid is successful, Delay Repaid will transfer the Delay Repay Compensation to the Customer, subject only to fees that may apply in accordance with the Price List. If Delay Repaid is successful, but the Delay Repay Compensation and/or attorney’s fees, court fees, interest or similar have been transferred directly from the Train Company to the Customer, the Customer will be invoiced and commits to transfer Delay Repaid’s fees without unreasonable delay in accordance with the Price List to Delay Repaid.3. Payment of the agreed part of the Delay Repay Compensation to the Customer will be done as agreed in the Price List by Delay Repaid.4. If the Customer has provided wrong or insufficient information to pay the Delay Repay Compensation and it is returned to Delay Repaid, Delay Repaid will make reasonable endeavours to contact the Customer, including email reminders and other means of communication provided by the Customer to Delay Repaid. If the Customer does not respond to provide correct payment information within 90 days of Delay Repaid receiving Delay Repay Compensation, Delay Repaid shall be entitled to keep the part of the Delay Repay Compensation that otherwise should have been transferred to the Customer.5. When Delay Repaid has paid the agreed Delay Repay Compensation in accordance with the instruction of and method selected by the Customer, Delay Repaid shall not be liable for:1. checks, prepaid debit cards, credit cards, and similar lost in transit to the Customer;2. any effect of the Customer giving wrong bank account information, wrong address, or similar, including, but not limited to, the Delay Repay Compensation being paid to the wrong receiver. If Delay Repay Compensation has been paid to the wrong receiver at the fault of the Customer, Delay Repaid shall not be obligated to actively reclaim it.
6. No interest may be claimed for the period between the incoming and outgoing payments. Delay Repaid reserves the right to retain any interest that has been recovered from the Train Company.7. Delay Repaid shall not be liable for any amount of compensation, damages or similar, if Delay Repaid is prevented from transferring the payment to the Customer by an event beyond its reasonable control, including but not limited to, strike, lock-out, labour dispute, an act of God, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, and storm.5 Data Protection1. Delay Repaid will primarily use the personal data provided by the Customer to deliver the Information Service and Justice as a Service in accordance with the Agreement. Delay Repaid may also collect personal data for other purposes such as statistics, administration, and communication, IT and security administration, physical security, authentication and authorization systems, support systems, a collaboration of internal projects, and organizational teams and activities. All personal data is collected in accordance with the General Data Protection Regulation, Regulation (EU) 2016/679 (see Privacy Statement) or other data protection laws that may be applicable.2. The Customer provides Delay Repaid with personal data under the General Data Protection Regulation or other data protection laws that may be applicable, with the explicit permission to process the personal data given by the Customer and, where applicable, given on behalf of or by their fellow passengers for the use thereof in the context of the Agreement. Delay Repaid will only transfer personal data to third parties under the conditions listed below:1. if the Customer has given consent;2. if it is for a purpose directly related to the original purpose for which the personal data was collected;3. if it is necessary for the preparation, negotiation, and fulfilment of the Agreement with the Customer;4. if it is required due to a legal obligation, administrative, or court order;5. if it is required for the establishment or protection of legal claims or in defence of court actions;6. if it serves the prevention of misuse or other illegal activities, such as deliberate attacks, to ensure data security.6 Data and information from the Client1. On request by Delay Repaid, the Customer or their fellow passengers will provide Delay Repaid with all data or information that is required for the execution of the Agreement. The Customer warrants that the data and information provided are correct, complete and true, and where applicable, given with the consent of the fellow passengers.2. The Customer agrees to fully indemnify Delay Repaid in all respects for all third-party claims including, but not limited to, incorrect Customer communications, provision of incorrect data/information, and fraudulent conduct.In case of incorrect data/information and fraudulent conduct, Delay Repaid reserves the right to terminate the Agreement with immediate effect. If the Agreement is terminated in accordance with this paragraph, the Customer will not have any right to compensation of any kind.7 Right of withdrawal1. If the Customer qualifies as a consumer in accordance with EU consumer regulations i.e. they are a person who enters into a legal transaction for a purpose that is neither their commercial nor their independent vocational activity, they have a statutory right of withdrawal.2. The Customer can withdraw their acceptance of the Agreement within 14 days from the conclusion of the Agreement (e.g. email) without the need to specify any reasons. To exercise their withdrawal right, the withdrawal must be communicated within the 14 days mentioned above and it must clearly state their wish to withdraw from the Agreement. Due to the nature of the service provided to the Customer, they cannot withdraw from our Agreement, if we have informed the Customer that the Train Company has accepted the Claim, as in such an event we have completed the service they requested. The withdrawal can be sent to: \
\
Delay Repaid EnglandWeWork, London Palace, England,
or
e-mail: hello@delayrepaid.com8 Final Provisions1. Delay Repaid is authorised to alter these Terms and the Price List and to set forth additional conditions at any time and without notice. However, changes with a negative effect on the Customer will not apply to the Customer, unless the Customer agrees to new changes.2. The laws of England apply to these Terms, the Claim Form, and the Agreement between Delay Repaid and the Customer, without regard to the conflict of laws principle.3. Should any provision of these Terms be or become void, illegal, or unenforceable, this shall not affect the validity of the remaining provisions in any way whatsoever.4. Rights and obligations fully or partially related to any submitted Claim may be transferred without restrictions by Delay Repaid to any entity within the corporate group of Delay Repaid and by Delay Repaid to third parties.5. The English version of these Terms shall prevail in case of inconsistency with any other language version.Updated: January 31, 2023.Version 1.00

• Back

• Back

PRIVACY NOTICELast updated January 31, 2023This privacy notice for Delay Repaid LTD ('Company', 'we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
Visit our website at http://www.delayrepaid.com, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@delayrepaid.com.SUMMARY OF KEY POINTSThis summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Delay Repaid LTD and the Services, the choices you make, and the products and features you use. Click here to learn more.Do we process any sensitive personal information? We do not process sensitive personal information.Do we receive any information from third parties? We do not receive any information from third parties.How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Click here to learn more.How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.Want to learn more about what Delay Repaid LTD does with any information we collect? Click here to review the notice in full.TABLE OF CONTENTS1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?1. WHAT INFORMATION DO WE COLLECT?Personal information you disclose to usIn Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
names
phone numbers
email addresses
debit/credit card numbers
Sensitive Information. We do not process sensitive information.All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.Information automatically collectedIn Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.Like many businesses, we also collect information through cookies and similar technologies.The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:
Ad Networks
Data Analytics Services
Payment Processors
Retargeting Platforms
Sales & Marketing Tools
Social Networks
Testing ToolsWe also may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?In Short: We may use cookies and other tracking technologies to collect and store your information.We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.6. HOW LONG DO WE KEEP YOUR INFORMATION?In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.7. HOW DO WE KEEP YOUR INFORMATION SAFE?In Short: We aim to protect your personal information through a system of organisational and technical security measures.We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.8. WHAT ARE YOUR PRIVACY RIGHTS?In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.We will consider and act upon any request in accordance with applicable data protection laws.If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.If you have questions or comments about your privacy rights, you may email us at hello@delayrepaid.com.9. CONTROLS FOR DO-NOT-TRACK FEATURESMost web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.California Civil Code Section 1798.83, also known as the 'Shine The Light' law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).11. DO WE MAKE UPDATES TO THIS NOTICE?In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?If you have questions or comments about this notice, you may email us at hello@delayrepaid.com or by post to:Delay Repaid LTD
WeWork London Palace 11-13, Holborn, England.
London
England13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, o

• Back